Delivery Policy

1. Delivery Method

All certificates are delivered electronically by email in PDF format.

2. Delivery Time

• Most orders are delivered within minutes of payment confirmation
• In rare cases, delivery may take up to one hour

3. Manual Review

Some orders may require review before the certificate is issued, to ensure accuracy and compliance.

4. Delivery Failure

If you have not received your certificate within an hour:

• Users should contact support
• The certificate will be reissued after verification

5. Customer Responsibility

Users are responsible for:

• Providing a correct and valid email address
• Checking the spam folder before reporting an issue